Customer Enablement Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with complex enterprise clients to revolutionize workflow efficiency.

• Manage a portfolio of key customers, providing discovery, workflow consulting, change management, strategic enablement, and scalable education.

• Drive product adoption and achieve quantifiable business results.

• Work closely with Customer Success, Sales, and Services teams to identify priorities and address adoption challenges.

• Suggest strategies for workflow integration and AI-enhanced work methodologies.

• Act as a reliable advisor to both customers and internal stakeholders.

• Oversee intricate enterprise projects from initial discovery and planning to delivery, assessment, and follow-up.

• Convert Asana and AI functionalities into actionable, scalable applications.

• Guide transformations in people, processes, and behaviors.

• Create and lead workflow consultations, strategic workshops, enablement initiatives, and discussions with executives.

• Utilize data on adoption, engagement, and effectiveness to assess impact and refine customer strategies.

• Spot risks, growth opportunities, and innovative use cases.

• Collaborate with account teams to enhance retention, expansion, and long-term customer value.

• Contribute to standardized methodologies and enhancements within Asana's Customer Enablement practice.

⛳️ Requirements

• Over 6 years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a similar customer-facing position, preferably in SaaS.

• Proven track record of independently managing complex enterprise client engagements that involve discovery, consultation, facilitation, and enablement.

• Exceptional consultative abilities, including root-cause analysis, synthesis of complex data, constructive challenge, and action planning.

• Experience in engaging and persuading senior and executive-level stakeholders.

• Outstanding facilitation and communication skills.

• Strong project and portfolio management capabilities.

• Solid commercial insight and understanding of adoption, customer value, retention, expansion, and organizational change.

• Keen product and technical curiosity, with a capacity to learn new technologies and translate AI and workflow capabilities into customer applications.

• Data-driven and results-focused mindset utilizing customer signals and metrics.

• Ability to influence cross-functional partners and enhance programs, processes, playbooks, or customer strategies.

• Comfortable navigating a fast-paced, ambiguous environment with strong judgment, prioritization, and accountability.

• Collaborative demeanor, including mentoring peers and sharing knowledge.

🏝️ Benefits

• Mental health, wellness & fitness benefits.

• Career coaching & support.

• Inclusive family building benefits.

• Long-term savings or retirement plans.

• In-office culinary options tailored to your dietary needs.

• Equity may be part of the compensation package.

• Sales incentive pay may be included for most sales positions.