Customer Education Trainer – Virtual, SaaS

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct engaging virtual instructor-led training sessions, webinars, and customer learning experiences centered on Varicent products and best practices.

• Collaborate with instructional designers and subject matter experts to create, maintain, and enhance customer enablement programs and training curricula.

• Convert complex product concepts into practical, customer-oriented learning experiences that promote adoption and drive business outcomes.

• Design and propose learning programs, formats, and educational resources tailored to customer needs, product developments, and learner feedback.

• Assess participant feedback, learning effectiveness, and training metrics to elevate program quality and enhance customer outcomes.

• Mentor facilitators and uphold training standards, instructional methodologies, and team capabilities.

• Work alongside Product, Support, Enablement, and Customer Success teams to synchronize learning initiatives with customer objectives and product strategies.

• Evaluate and suggest technologies, including Generative AI solutions, to enhance learning experiences, scalability, and operational efficiency.

• Complete onboarding and achieve proficiency in Varicent products and customer education processes.

• Independently conduct customer-facing enablement programs and webinar sessions.

• Engage in customer-facing events and represent the Education team.

• Lead strategic enhancements to the Admin Enablement Program and the broader customer learning ecosystem.

• Shape education strategy through customer insights, product expertise, and learning analytics.

⛳️ Requirements

• Over 6 years of experience in technical training, customer enablement, instructional delivery, learning and development, or a similar customer-facing education role.

• Proven experience in delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences.

• Strong knowledge of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or similar technologies.

• Ability to distill technical concepts into practical, learner-friendly content and experiences.

• Familiarity with learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or other virtual learning and LMS platforms.

• Demonstrated understanding of adult learning principles, instructional design concepts, and facilitation best practices.

• Experience in leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority.

• Excellent communication, presentation, organizational, and stakeholder management skills.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage tailored to local needs.

• Paid time off (PTO) and public holidays.

• Dedicated volunteer days.

• Designated learning days for ongoing growth, skill development, and professional learning.

• Competitive compensation reflecting market and individual value.

• Retirement plans.

• Tuition assistance for continuing education and professional development.

• Remote and hybrid work options available across most regions.

• Bonuses and commissions may be applicable for eligible roles.