Customer Education Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead training sessions, demonstrations, account launches, and assessments of independence while implementing regional sales strategies.

• Collaborate with the Area Vice President to plan training, demonstrations, and account launches that align with regional sales objectives and promote customer adoption.

• Provide both in-person and virtual training for physicians and procedure support teams, incorporating practical exercises, skills assessments, and training for super users.

• Conduct Galaxy System demonstrations in collaboration with Sales and Clinical Sales teams, utilizing approved product messaging.

• Facilitate initial training for accounts and support first-day cases; document ongoing training requirements and transition continued development to the designated field team.

• Review readiness records, evaluate customer competencies, and certify independence within the assigned scope and according to Customer Education standards.

• Develop and update approved training materials, assessments, and digital learning resources.

• Oversee event logistics, including equipment setup, testing, and preparation.

• Maintain training documentation and leverage feedback, assessments, and program outcomes to enhance the quality and effectiveness of educational offerings.

⛳️ Requirements

• Bachelor’s degree in a relevant field or comparable professional experience.

• More than 5 years of experience in the medical devices, biotechnology, pharmaceuticals, or healthcare sectors, including at least 2 years in roles focused on clinical education, as a clinical specialist, or in training and development.

• Strong clinical and technical expertise.

• Capability to articulate complex concepts, instruct adult learners, troubleshoot issues, and manage projects effectively.

• Ability to operate independently, cultivate relationships across teams, adjust to changing priorities, and honor commitments.

• Proficient in Microsoft Office and Google Workspace.

• Willingness to travel occasionally on short notice and work during evenings or weekends as needed.

• Capacity to lift up to 30 pounds, with or without reasonable accommodation.

• Must be eligible to work in the United States.

• Residence on the U.S. West Coast is required.

• Preferred: Experience in bronchoscopy, navigational technologies, or medical robotics; familiarity with simulation training, learning management systems, or educational content development tools.

• Proximity to a major airport is preferred.

🏝️ Benefits

• Competitive Salary

• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options

• Equity & Bonus Program

• Life Insurance (company paid & supplemental) and Disability insurance

• Mental health support through medical insurance programs

• Legal and Pet Insurance

• 12+ paid holidays, Flexible Time Off + Sick Time

• Paid parental leave

• In-office snacks and beverages

• In-office lunch stipend

• Learning & Development Opportunities: On-demand online training and book reimbursement

• Team building and company organized social and celebration events

• 401K and stock purchase plans

• Tuition reimbursement

• Flexible approach to work with remote, hybrid, field or office work schedules