Customer Due Diligence Analyst – Onboarding

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Perform thorough evaluations of new Mettle account applications.

• Make equitable and justified decline decisions when necessary.

• Identify and reduce economic crime risks, escalating issues as needed.

• Adhere to NatWest Group policies and follow NatWest Boxed procedures.

• Enhance processes to increase efficiency and effectiveness.

• Assess KYC/KYB verification reports and application data to avert application fraud.

• Analyze name screening results for PEPs, sanctions, and negative media coverage.

• Escalate true matches or make well-reasoned discounting choices.

• Investigate alerts related to application fraud and economic crime utilizing both internal and external databases.

• Engage with customers, manage chat inquiries within service level agreements, and communicate in a clear and concise manner.

⛳️ Requirements

• Prior experience in customer due diligence, economic crime prevention, or related fields (e.g., AML, PEPs/Sanctions, KYC/KYB).

• Knowledge of CDD or Financial Crime.

• Excellent written and verbal communication abilities.

• Strong command of the English language.

• Capability to implement a risk-based approach to effectively manage high workloads.

• Ability to excel in a fast-paced environment while juggling multiple priorities.

• Critical thinking and sound judgment skills.

• Outstanding time management capabilities.

• Precise attention to detail.

• A proactive and self-motivated approach.

• Accurate record-keeping and work output.

🏝️ Benefits

• Supportive team environment.

• Investment in career development.

• Opportunities to achieve recognized qualifications after joining, with employer backing.

• Remote-first working arrangement.