Customer Development Director

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead and/or support the team in generating additional visits from casino patrons.

• Deliver exceptional customer service.

• Provide direct or indirect guidance to the team.

• Assess and analyze customers’ casino activities to offer appropriate incentives.

• Authorize or approve moderate allowances, including accommodations, meals, beverages, event tickets, promotional chips, complimentary play, airfare, or discounts.

• Drive additional business, concentrating on inactive customers while retaining the current customer base.

• Grant marker authorization limits to eligible customers.

• Engage both new and inactive customers using player development techniques.

• Make significant business decisions regarding customer credit lines, allowances, and complimentary services while ensuring customer profitability.

• Collaborate with Casino Marketing, Marketing Executives, and property staff to assist and support qualified in-house casino customers.

• Safeguard highly confidential casino customer data and uphold guest privacy.

• Help oversee special events, promote marketing strategies, and welcome customers.

• Participate in quarterly Receivable Meetings and provide updates to the Corporate Finance team.

• Aid in managing customer disputes and complaints until resolution.

• Increase travel to connect with existing customers.

⛳️ Requirements

• More than eight years of specialized experience in casino marketing.

• Demonstrated history of achieving operational excellence.

• Proven experience in fostering high-value customer relationships.

• Experience in mentoring a high-performing team.

• Direct knowledge in managing customer credit lines.

• Experience in authorizing markers.

• Ability to balance guest allowances with profitable business results.

• Strong financial insight.

• Capability to make critical, high-stakes business decisions.

• Willingness to travel frequently.

• Compliance with all regulations and Title 31 requirements is essential.

• Attendance at mandatory compliance and training sessions is required.

🏝️ Benefits

• Comprehensive wellness programs aimed at supporting employees’ physical, mental, and emotional health.

• Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a variety of partner offerings.

• Complimentary parking available during and outside of scheduled working hours.

• Competitive health, wellness, and income protection benefits for eligible employees.

• Continuous professional development and career advancement through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.