Customer Delivery Manager

This is a fully remote position, open to applicants in France, +7 more countries.

📋 Description

• Lead the Technical Solutions/Customer Delivery team.

• Execute structural, cultural, and operational modifications to enhance delivery processes.

• Optimize processes, particularly customer integration workflows.

• Supervise client delivery activities and provide updates on the status of ongoing projects.

• Address issues and personally resolve complex situations.

• Oversee team workload, account management, planning, rituals, and performance evaluations.

• Manage implementation projects for designated accounts.

• Evaluate ETRMs, billing systems, ERPs, CRMs, and client data representations.

• Create robust data and integration pipelines with the SaaS portfolio management platform.

• Engage in integration implementation through scripting when necessary.

• Identify and implement improvements in projects, processes, and customer resolutions.

• Spot opportunities for platform upselling and new platform functionalities.

• Contribute to product and cross-functional initiatives.

⛳️ Requirements

• Degree in a STEM field.

• Experience in SaaS implementation or practical expertise in solving complex business processes through data and analysis, such as in roles like business analyst, consultant, or auditor.

• Industry experience preferably in energy, commodity trading, banking, or with SaaS vendors.

• Proven experience in team management, including performance assessment and workload distribution.

• Exceptional remote communication skills and ability to engage with a diverse set of internal and external stakeholders.

• Strong analytical abilities and problem-solving skills, with a keen eye for detail.

• Familiarity with a scripting language, ideally Python.

• Capability to drive LLMs in a controlled manner to automate workflows.

• Ability to thrive in a fast-paced environment with tight deadlines while ensuring high quality.

• Advanced skills in Excel and PowerPoint.

• Proficiency in English.

• Experience in startup and/or remote settings is highly advantageous.

• Understanding of energy-industry systems, including energy retail CRM, ETRM, front-to-back solutions, accounting software, and utility business processes.

🏝️ Benefits

• Remote-first policy: Work from home or your local co-working space.

• Three all-hands meetings each year.

• 30 days of vacation (in addition to public holidays).

• Gym subsidies available.

• Access to therapy services through Spill.

• Share options in a rapidly growing company (BSPCE/EMI).

• Opportunity to make a significant impact on an early-stage climate product in a high-impact sector.