Customer Care Specialist, Part-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Support Pike13 customers by addressing their issues, concerns, and inquiries related to Pike13 products.

• Manage incoming calls, listen attentively to customer concerns, and provide appropriate responses.

• Ensure every customer inquiry is addressed promptly.

• Craft professional email replies to customers, utilizing correct grammar, spelling, and punctuation.

• Evaluate technical challenges and determine effective solutions.

• Provide guidance and education to customers on best practices for utilizing the system.

• Collaborate with internal sales, marketing, customer operations, and technical teams as required.

• Make outbound calls to assist customers in navigating Pike13 products and to answer technical support queries.

• Maintain a thorough understanding of internal applications, customer products, and websites accessible to customers.

• Respond to customer emails efficiently while remaining calm in difficult situations.

• Participate in quality assurance testing and evaluate new features.

• Strive to achieve 100% customer satisfaction.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience in sales, business development, or a related field.

• Minimum of 2 years of experience in operations and customer service in a client-facing role within the software sector.

• Background in Customer Support, Account Management, or Quality Assurance within the SaaS or technology industry.

• Ability to quickly learn new technological systems.

• Experience in customer interactions.

• Capability to manage multiple projects at once.

• Excellent verbal and written communication skills.

• Strong organizational abilities and time management skills.

• A passion for enhancing customer experiences, showing empathy for customers and their successes.

• Enthusiasm for being part of a growing organization.

• Availability during Customer Care hours, Monday to Friday, from 7:30 am to 4:30 pm PST.

🏝️ Benefits

• Part-time schedule of 20 hours per week.