Customer Care Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage regularly with patients, healthcare professionals, customers, trade associations, and organizations via inbound and outbound calls, faxes, and emails.

• Deliver information regarding client products and services across various therapeutic areas and industries.

• Quickly adapt to evolving circumstances and employ innovative solutions beyond standard calling requirements.

• Communicate calls to action, which may include requests for decisions, recommendations, purchases, usage, prescriptions, administrative tasks, or other product/service-related actions.

• Review, interpret, and respond to provided data.

• Convey messages, product information, and specific offers to customers and clients.

• Facilitate the trial, adoption, and usage of client products or services.

• Exhibit proficiency in utilizing information technology, PCs, and databases.

• Contribute to program goals and outcomes through knowledge of product and program information.

• Gather necessary information and record it in a CRM system or database.

• Uphold quality standards while adhering to client call guides and guidelines.

• Comply with industry regulations and guidelines when communicating and documenting CRM activities.

• Ensure client/program confidentiality and maintain accurate call/case documentation.

• Adhere to company policies, program work instructions, and standard operating procedures.

⛳️ Requirements

• A High School Diploma or GED is required.

• At least one (1) year of professional customer service experience involving inbound calls and/or outbound dialing is required.

• Prior call center experience is preferred.

• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.

• Proficient in writing reports, business correspondence, and procedure manuals.

• Capable of effectively presenting information and addressing questions from groups of managers, clients, customers, and the public.

• Able to understand and apply basic math principles when analyzing data and generating reports.

• Competence in applying logical thinking principles to a broad range of intellectual and practical problems.

• Familiarity with Microsoft products.

• Commitment to adhering to Uniphar's information security policies, employee handbook, and security and privacy regulatory requirements.

• Strong time management skills and adherence to schedules.

• Professional verbal and written communication skills.

• Ability to maintain confidentiality.

• Strong organizational skills.

• Capacity to multi-task and pay attention to detail.

• Ability to work independently and achieve goals with minimal supervision.

• Willingness to participate in continuous quality improvement activities.

• Excellent customer service skills.

• General knowledge of internet navigation and research.

• Candidates must be available Monday through Friday from 9 a.m. to 7 p.m. Eastern time.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Collaborative work environment with a supportive team.