Customer Care Specialist, Dutch/German

This is a fully remote position, open to applicants in Serbia, +3 more countries.

📋 Description

• Provide an exceptional customer experience across phone, chat, and email channels.

• Establish a strong rapport with customers, particularly in challenging or sensitive scenarios.

• Actively engage in listening to comprehend customer needs, concerns, and underlying issues.

• Communicate with clarity, confidence, and empathy.

• Take ownership of customer issues and facilitate swift resolutions.

• Proactively follow up with customers to ensure their issues are fully addressed.

• Transform dissatisfied customers into loyal advocates.

• Collaborate with internal teams to escalate, monitor, and resolve complex challenges.

• Document customer interactions and outcomes in the internal systems.

• Share customer insights and feedback to enhance continuous improvement efforts.

• Primarily assist customers via phone, with chat and email support as needed.

• Operate within a 7-day support model with scheduled shifts.

⛳️ Requirements

• Native or fluent in Dutch or German, both written and spoken.

• At least 6 months of experience in customer care service.

• Excellent communication skills and emotional intelligence for impactful customer interactions.

• A strong sense of empathy and a genuine desire to assist others.

• Resilience and calmness in handling complaints or challenging conversations.

• A proactive approach with strong follow-through.

• Comfort in a fast-paced, dynamic scale-up environment.

• An agile and adaptable mindset towards change.

• Strong problem-solving abilities and confidence in taking ownership of issues.

• Availability for weekend work once a month or every 6 weeks.

• Flexible to work shifts between 07:00 and 19:00 CET.

🏝️ Benefits

• Opportunities for continuous personal and professional development.

• Flexible remote or hybrid working arrangements across Europe.

• Participation in a Stock Option/Shares program.

• Ongoing support and care from the team.

• Access to company flats in Cyprus for the Work & Swim program.

• Competitive salary package.

• Potential to earn up to 15% monthly bonus based on individual and team performance.