Customer Care Specialist, Dutch Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provide an exceptional customer experience through phone, chat, and email interactions.

• Establish strong and authentic connections with customers, particularly in challenging or sensitive circumstances.

• Listen actively to comprehend customer needs, concerns, and underlying issues.

• Communicate in a clear, confident, and empathetic manner.

• Assume complete responsibility for customer issues and facilitate quick resolutions.

• Proactively follow up with customers to ensure all issues are addressed.

• Transform dissatisfied customers into loyal supporters.

• Collaborate with internal teams to escalate, monitor, and resolve intricate issues.

• Precisely document customer interactions and outcomes in internal databases.

• Convey customer insights and feedback to aid in ongoing improvements.

• Primarily support customers via phone, with chat and email as necessary.

• Operate within a 7-day support framework, which includes scheduled weekend availability.

⛳️ Requirements

• Native or fluent in Dutch, both written and spoken.

• At least 6 months of experience in customer service.

• Excellent communication skills and emotional intelligence to handle high-stakes customer interactions.

• Genuine empathy and a strong desire to assist others.

• Ability to maintain resilience and composure when addressing complaints or difficult conversations.

• Proactive attitude with a strong commitment to follow-through.

• Comfort in a fast-paced, evolving scale-up environment.

• Agile and adaptable, thriving in change.

• Strong problem-solving abilities and confidence in taking ownership of issues.

• Experience in fintech, banking, payments, or financial services (preferred).

• Previous experience in phone-based customer support (preferred).

• Availability for shift work between 07:00 and 19:00 CET.

• Willingness to work one weekend per month or every 6 weeks.

🏝️ Benefits

• Fully remote working arrangement.

• Competitive salary structure.

• Up to a 15% monthly bonus tied to individual and team performance.

• Stock Option/Shares program.

• Access to the company's apartments in Cyprus for our work-and-swim initiative.

• Opportunity to enhance your skills in a dynamic FinTech setting.

• Continuous personal and professional development resources and opportunities available.

• Flexibility to travel and work remotely or in a hybrid model throughout Europe.

• Ongoing support and care for employees.

• Work & Swim Program: one month in a corporate apartment in Cyprus.

• Commitment to equal opportunity and fostering a diverse workplace.