Customer Care Specialist, Dutch, German

This is a fully remote position, open to applicants in Romania, +6 more countries.

📋 Description

• Provide an exceptional customer experience through phone, chat, and email interactions.

• Establish strong, authentic connections with customers, particularly in challenging or sensitive circumstances.

• Actively engage with customers to comprehend their needs, concerns, and underlying issues.

• Communicate with clarity, confidence, and empathy.

• Take complete responsibility for customer issues and work towards swift resolutions.

• Proactively follow up with customers to ensure their issues are fully resolved.

• Transform dissatisfied customers into loyal advocates.

• Collaborate with internal teams to escalate, monitor, and resolve complex issues.

• Accurately document customer interactions and outcomes in internal systems.

• Share customer insights and feedback to foster continuous improvement.

• Primarily support customers via phone, with additional interactions through chat and email as necessary.

• Operate within a 7-day support model, adhering to scheduled shifts.

⛳️ Requirements

• Native or fluent in Dutch or German, both written and spoken.

• At least 6 months of experience in customer care service.

• Excellent communication skills and emotional intelligence for impactful customer interactions.

• Genuine empathy and a strong desire to assist others.

• Ability to remain resilient and composed when dealing with complaints or challenging conversations.

• Proactive attitude and strong commitment to follow-through.

• Comfortable operating in a fast-paced, dynamic scale-up environment.

• Agile, adaptable, and thrive in a changing setting.

• Strong problem-solving abilities and confidence in taking ownership of issues.

• Availability for weekend work once a month or every 6 weeks.

• Preferred: experience in fintech, banking, payments, or financial services.

• Preferred: previous experience in phone-based customer support.

🏝️ Benefits

• Make a meaningful impact on the product.

• Access to continuous personal and professional development resources and opportunities.

• Flexibility to travel and work remotely or in a hybrid model across Europe.

• Stock Option/Shares program available to all team members.

• Ongoing support and care within a modern, friendly, and environmentally conscious corporate culture.

• Access to the company's flats in Cyprus through the Work & Swim program.

• Competitive salary.

• Up to 15% monthly bonus based on individual and team performance.

• Opportunity to enhance your skills in a fast-paced FinTech environment.