Customer Care Specialist, Dutch, German

This is a fully remote position, open to applicants in Greece, +5 more countries.

📋 Description

• Provide an exceptional customer experience through phone, chat, and email, consistently exceeding customer expectations.

• Establish strong, authentic connections with customers, particularly in challenging or sensitive scenarios.

• Actively engage with customers to comprehend their needs, concerns, and the underlying causes of issues.

• Communicate effectively, confidently, and with empathy, explaining circumstances in a manner that is easily understandable to customers.

• Take complete ownership of customer issues, responding with urgency to facilitate swift resolutions.

• Proactively follow up with customers, honoring commitments and ensuring that no issue remains unresolved.

• Transform dissatisfied customers into loyal advocates through exceptional service and personal responsibility.

• Work closely with internal teams to escalate, monitor, and resolve intricate issues.

• Accurately record customer interactions and results in internal systems.

• Contribute to ongoing improvement by sharing insights and feedback gathered from customer interactions.

• Primarily assist customers via phone, while also managing chat and email interactions as necessary.

• Operate within a 7-day support model, with shifts scheduled between 07:00 and 19:00 CET.

• Weekend work is required once a month or every six weeks, with prior scheduling provided.

⛳️ Requirements

• Native or fluent in Dutch or German, both written and verbal.

• At least 6 months of experience in customer service.

• Excellent communication skills and emotional intelligence for handling high-impact customer situations.

• Genuine empathy and a sincere desire to assist others.

• Resilience and composure when managing complaints or difficult discussions.

• Proactive attitude with strong follow-through capabilities.

• Comfortable operating in a fast-paced, constantly changing scale-up environment.

• Agile, adaptable, and motivated by change.

• Strong problem-solving abilities and the confidence to take initiative.

• Weekend availability required once per month or every six weeks.

• Experience in fintech, banking, payments, or financial services is a plus.

• Previous experience in phone-based customer support is advantageous.

🏝️ Benefits

• Make a meaningful impact on the product.

• Access to resources and opportunities for ongoing personal and professional growth.

• Flexibility to travel and work remotely or in a hybrid model throughout Europe.

• Stock Options/Shares program available to all team members.

• Continuous support and care from the organization.

• Use of the company's flats in Cyprus for the work-and-swim program.

• Up to 15% monthly bonus tied to individual and team performance.

• Opportunity to enhance your skills in a fast-paced FinTech setting.