Customer Care Representative – Phone Based

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming communications for prominent brands.

• Support customers with inquiries, service requests, account assistance, and product guidance.

• Utilize guided systems and resources to provide exceptional customer service.

• Uphold professionalism, accuracy, and alignment with brand standards.

• Complete client-specific evaluations, background checks, and certification courses prior to commencing service.

• Advance through career pathways in support, quality assurance, and leadership.

⛳️ Requirements

• High school diploma or GED required.

• Candidates must be at least 18 years old.

• Must be authorized to work in the United States.

• U.S. residents only, excluding those from CA, CO, CT, MA, MD, NY, OR, WA, WI.

• Ability to adhere to detailed procedures and meet performance standards.

• Excellent communication and active listening abilities.

• Proficiency in using computer applications and online tools.

• Capability to work autonomously and remain accountable for schedules.

• Previous experience in a call center or customer service environment is preferred.

• Bilingual candidates (Spanish/English) are preferred but not mandatory.

• Familiarity with phone-based or computer-based support settings is advantageous.

• Successful completion of a multi-step onboarding process, which includes client-specific evaluations, a basic background check, and a certification course, is required before service initiation.

🏝️ Benefits

• Flexible scheduling options available post-certification.

• Paid training provided after successful client certification.

• W2 employment structure ensuring payroll stability and protections.

• Paid time off offered.

• Optional supplemental insurance available (Aflac).

• Access to household telehealth services through MDLive.

• Opportunities for performance-based incentives.

• Clear pathways for career advancement into support, quality assurance, and leadership roles.

• Confidential handling of applicant information in accordance with EEO guidelines.