Customer Care Representative

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Act as the primary representative and ambassador for MTM Health.

• Manage incoming calls from Members, Clients, and Facilities.

• Handle between 60 and 80 calls daily, with increased volumes particularly on Mondays.

• Execute a range of tasks that become more complex as skills develop.

⛳️ Requirements

• Must currently be a resident of New Mexico.

• At least 1 year of experience in a Call Center environment.

• A minimum of 6 months of Customer Service experience.

• Basic typing and computer skills with strong navigational abilities.

• High-speed Internet access such as Cable, DSL, or Fiber is required.

• Minimum upload speed of 3 mbps and minimum download speed of 30 mbps is necessary.

• Wireless and WiFi “air cards” are not permitted.

• A quiet home environment free from distractions, including any caretaking responsibilities.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.

• Multilingual services available 24/7, 365 days a year.