Customer Care Representative

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Act as the primary representative and face of MTM Health.

• Respond to incoming calls from Members, Clients, and Facilities.

• Manage a variety of tasks that evolve in complexity as skills develop.

• Handle approximately 60–80 calls daily, with increased volume on Mondays.

• Assist in removing barriers to care and enhancing lives within the communities served.

⛳️ Requirements

• Must currently reside in Missouri.

• A minimum of 1 year of Call Center experience.

• At least 6 months of Customer Service experience.

• Basic typing and computer skills with strong navigational abilities.

• Access to high-speed Internet, such as Cable, DSL, or Fiber.

• Minimum upload speed of 3 Mbps and minimum download speed of 30 Mbps.

• Use of wireless and WiFi “air cards” is not permitted.

• A quiet home environment free from distractions, including any caretaking responsibilities.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.

• Multilingual services available 24/7, 365 days a year.