Customer Care Representative

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Act as the primary representative and ambassador of MTM Health.

• Manage incoming calls from Members, Clients, and Facilities.

• Engage in a range of tasks that become progressively more complex as skills develop.

• Handle around 60–80 calls daily, with increased call volumes typically observed on Mondays.

• Assist in eliminating barriers to care and enhance the lives of the communities we serve.

⛳️ Requirements

• Must be a current resident of Hawaii.

• Minimum of 1 year of experience in a Call Center environment.

• At least 6 months of experience in Customer Service.

• Basic typing and computer skills with strong navigation abilities.

• High-speed Internet access, such as Cable, DSL, or Fiber, with a minimum upload speed of 3 Mbps and a minimum download speed of 30 Mbps.

• Use of wireless and WiFi “air cards” is not allowed.

• A distraction-free quiet space at home, devoid of any caretaking responsibilities.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Matching.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Wellness Program with Incentives.

• Optional and Ancillary Insurance Plans.

• Pay on Demand options available.

• Paid Time Off and Holiday Pay.

• Birthday Holiday benefit.

• Maternity and Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Opportunities for Career Development.

• A supportive environment with multilingual services accessible 24/7, 365 days a year.