Customer Care Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional customer support with a strong sense of empathy.

• Advocate for customer interests by actively listening and taking full ownership of complex issues.

• Provide outstanding assistance for general inquiries related to accounts and payments.

• Address and resolve intricate escalations from offshore representatives.

• Assist with escalations related to web support.

• Evolve into a customer advocacy role and contribute to enhancing the overall customer experience.

⛳️ Requirements

• High School Diploma, GED, or an equivalent qualification.

• Minimum of 2 years of experience in Customer Service or Call Center roles.

• At least 1 year of proficiency with Google Suite or Microsoft Office.

• A secure home office environment that is free from background noise and distractions.

• Reliable private internet connection that is not provided through cellular data or hotspot.

• A password-protected private network with ownership or visibility to every device connected.

• Cable or fiber internet service provider is required.

• Minimum internet speeds of 100 Mbps for download and 10 Mbps for upload.

• Must comply with Capital One's Work at Home internet access requirements.

• Candidates must be located within the continental United States; applications from California, Hawaii, and U.S. territories are not accepted.

• International work is not allowed.

• Capital One will not sponsor new applicants for employment authorization or offer immigration-related assistance.

• Preferred: A minimum of 3 years in Customer Service or Call Center experience.

• Preferred: At least 1 year of experience within the Financial Industry.

🏝️ Benefits

• A comprehensive, competitive, and inclusive package of health, financial, and other benefits that support overall well-being.

• An equal opportunity employer dedicated to non-discrimination practices.

• Reasonable workplace accommodations are available.

• A drug-free workplace environment.