Customer Care Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address customer inquiries, complaints, and basic technical or account issues via phone, email, and chat.

• Execute order entries, modifications, status updates, and RMA or warranty requests following a first-in, first-out workflow.

• Accurately document and update customer cases consistently within the CRM system.

• Work in collaboration with Supply Chain and Sales teams to resolve order discrepancies.

• Escalate complex issues when necessary.

• Maintain performance metrics related to response time, quality, accuracy, and customer satisfaction targets.

• Provide support to Video Security and Access Control customers.

⛳️ Requirements

• High School Diploma or GED is required.

• Preferred 1 to 3 years of experience in customer service, call center, technical support, or order management.

• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.

• Fluent in both written and spoken English.

• Strong skills in problem-solving.

• Able to work effectively and efficiently in a remote environment.

• Experience with Salesforce, SAP, or Oracle is preferred.

• A background in the telecommunications or security and access control industry is preferred.

• Familiarity with ticketing or CRM systems in a high-volume support setting is preferred.

• Prior experience in a fully remote customer support role is preferred.

• Familiarity with order management or warranty and RMA processes is preferred.

🏝️ Benefits

• Fully remote work.

• Six-month term position.

• Equal opportunity employer.