Customer Care Associate

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Deliver exceptional customer service within the KanCare Contact Center.

• Collect comprehensive documentation and input data into various systems.

• Assist with KDHE’s programs, systems, policies, and procedures.

• Provide answers regarding the eligibility process and general program information for Family Medical and E&D/LTC Programs.

• Respond to calls with courtesy, accuracy, and clarity.

• Emphasize the precision of the information provided.

• Assess information obtained during phone interactions and pose relevant follow-up questions.

• Request additional information and analyze its potential implications.

• Utilize telephones, e-mail, and web browsers effectively.

• Keep abreast of current regulations, policies, and guidelines.

• Complete all required training as needed.

• Uphold the integrity and confidentiality of records and communications.

• Undertake any additional duties as assigned.

⛳️ Requirements

• Must be a resident of Kansas.

• High School diploma or GED equivalent is required.

• A minimum of six (6) months of customer service experience.

• Proficiency in MS Office, Outlook, and experience with Internet usage.

• At least six (6) months of experience with Family Medical Medicaid eligibility.

• Familiarity with Medicaid and managed care programs.

• Strong active listening abilities.

• Capability to adapt and respond to various personality types.

• Ability to multitask, prioritize, and effectively manage time.

• Excellent verbal and written communication skills, with knowledge of basic grammar, spelling, and punctuation.

• Typing skills of 28-30 words per minute with accuracy.

• Willingness to collaborate as part of a team.

• Maintain the integrity and confidentiality of all records and communications.

• Strong computer skills with the ability to navigate complex software systems.

• Bilingual candidates in Spanish and English must be fluent in speaking and reading both languages.

🏝️ Benefits

• Competitive salary and potential for overtime.

• Comprehensive health, dental, and vision insurance options.

• Retirement savings plan with employer contributions.

• Opportunities for professional development and training.

• Supportive work environment fostering teamwork and collaboration.