Customer Care and Sales Advisor – I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire and implement concepts, procedures, and methodologies related to Retention Sales and Customer Care.

• Execute entry-level sales and support functions within a specified region or business area.

• Address incoming customer inquiries through phone or ticketing systems.

• Listen with empathy and ask questions to fully understand customer requirements.

• Handle requests to disconnect or eliminate services.

• Provide information regarding billing and pricing.

• Resolve standard issues remotely or instruct customers on how to resolve them.

• Schedule service appointments when remote solutions are not feasible.

• Manage product returns or exchanges.

• Oversee add/change/delete requests in hosted platforms.

• Build rapport, identify customer challenges, offer solutions, and articulate product/service advantages.

• Negotiate household expenses and promote additional services.

• Accurately and efficiently process orders.

• Achieve or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts.

• Assist with special projects as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Ability to pose fact-finding questions to pinpoint solutions that meet customer needs.

• Proven patience and professionalism in all interactions with customers.

• Familiarity with Cable One products and services.

• Excellent communication and active listening capabilities.

• Ability to maintain composure and empathy in high-pressure circumstances.

• Capability to sit for long periods, use hands, talk, and hear.

• May be required to lift up to 10 pounds.

• Job offers are dependent on successful completion of background checks, drug screening, and reference verifications.

🏝️ Benefits

• Medical, dental, and vision plans commence immediately.

• Life insurance coverage for you and your family.

• Generous paid time off for vacations, holidays, and personal days.

• 401(k) plan with a 100% company match (up to 5%) from day one.

• Group legal plan and identity theft protection services.

• Tuition reimbursement of up to $5,250 in your first year.

• Engage in community support initiatives across the U.S.

• Recognition and awards programs.

• Clear pathways for career advancement.

• Collaborative work atmosphere.