Customer Care and Sales Advisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire and implement knowledge of Retention Sales and Customer Care concepts, procedures, and methodologies.

• Execute entry-level sales and support activities within a specified region or business area.

• Address incoming customer inquiries through phone or ticketing systems.

• Handle requests for disconnection or service removal.

• Provide information regarding billing and pricing.

• Resolve common issues remotely or guide customers through the resolution process.

• Schedule service appointments when remote solutions are not feasible.

• Coordinate product returns or exchanges.

• Manage add/change/delete requests in hosted platforms.

• Establish rapport and recognize customer issues through telephone-based selling.

• Propose solutions and clarify product/service advantages.

• Negotiate household expenses and promote additional services.

• Accurately enter orders.

• Achieve or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Ability to ask probing questions to identify solutions that meet customer needs.

• Proven patience and professionalism in all customer interactions.

• Familiarity with Cable One products and services.

• Strong communication and active listening abilities.

• Capacity to remain calm and empathetic in high-pressure situations.

• Ability to sit for prolonged periods, use hands, talk, and hear.

• May need to lift up to 10 pounds.

• A successful background, drug screening, and reference check are required prior to hiring.

🏝️ Benefits

• Medical, dental, and vision plans begin immediately.

• Life insurance coverage for you and your family.

• Generous paid time off for vacations, holidays, and personal days.

• 401(k) plan with 100% company match (up to 5%) starting from day one.

• Group legal plan and identity theft protection services.

• Tuition reimbursement up to $5,250 in your first year.

• Opportunity to participate in community support programs nationwide.

• Recognition and awards programs available.

• Clear paths for advancement.

• Collaborative work environment.