Customer Business Manager II – Food City

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the retail expert and implement client strategies within Food City.

• Accelerate client business growth within assigned retailers more quickly than the overall category and retailer.

• Establish and nurture relationships with clients and customers in a designated geographic area.

• Deliver focused strategic client plans informed by customer and retailer insights.

• Execute strategies encompassing sales, market share, distribution, promotions, pricing, merchandising, and financial management.

• Proactively communicate with the Client Team regarding status updates, opportunities, expectations, and business-plan necessities.

• Share customer changes and insights across relevant CROSSMARK roles.

• Utilize CROSSVIEW as the framework for business planning, communication, and execution.

• Assist Business Account Managers and stakeholders in crafting client plans and brand-promotion strategies.

• Recognize and promote additional client services leveraging client strategy, performance metrics, and customer insights.

• Aid in the preparation for and participate in CROSSVIEW Business Reviews and presentations.

⛳️ Requirements

• Bachelor’s degree preferred, or a minimum of 3+ years of relevant experience in the CPG industry is desirable.

• Over 5 years of sales experience.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Intermediate skills in Excel, including the use of PivotTables.

• Excellent communication skills, including listening, presentation, written, and verbal communication abilities.

• Skills in insights-based, consultative selling and negotiation.

• Intermediate knowledge of category management, particularly the “4 Ps.”

• Strong business acumen and awareness of market and industry trends.

• Exceptional organizational and time-management skills.

• A customer service-oriented mindset.

• Professional demeanor and capability to perform under pressure.

• A valid driver’s license.

• Willingness to travel within the U.S. for meetings with customers, clients, or the company as required.

• Ability to transport sample products for account visits.

• Proficiency in English is required; bilingual skills may be necessary based on business needs.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.

• Focus on work-life balance.

• Supportive and collaborative work environment.

• Opportunities for professional growth and development.