Customer Business Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the Home Care sector in collaboration with a major retail partner.

• Formulate and implement the customer's strategic vision and business plan.

• Manage revenue, profitability, market share, and execution goals.

• Create and enhance Customer Business Plans / Joint Business Plans.

• Detect expansion opportunities across various categories, formats, and channels.

• Spearhead innovation/NPD, pricing strategies, promotions, and thematic campaigns.

• Propel in-store and omnichannel execution, ensuring availability, assortment, visibility, promotions, and adherence to Perfect Store principles.

• Establish and nurture trustworthy relationships with customer stakeholders and conduct business reviews.

• Design commercial propositions and spearhead negotiations with customers.

• Coordinate efforts among CSP, Marketing, Customer Operations, and other cross-functional teams.

• Integrate customer and shopper insights into decisions related to the Home Care category, portfolio, and commercial strategy.

• Cultivate customer management capabilities, commercial insight, and execution discipline within the team.

• Foster a high-performance culture marked by accountability, ownership, and collaboration.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Economics, Management, or a related discipline.

• A minimum of 8 years of experience in customer development, key account management, sales, or commercial management, ideally within FMCG or consumer goods.

• At least 5 years' experience managing a significant modern trade or omnichannel retail account, with responsibility for customer strategy, negotiations, profitability, and execution.

• Demonstrated experience in developing Customer Business Plans or Joint Business Plans and achieving turnover, market share, profitability, and execution goals.

• In-depth knowledge of pricing strategies, promotions, trade investments, assortment management, innovation launches, customer P&L, and Perfect Store principles.

• Excellent analytical, commercial, negotiation, stakeholder management, and presentation abilities.

• Proven track record in leading cross-functional teams and establishing trusted relationships with senior customer stakeholders.

• Previous experience in people management or team development is essential.

• Direct experience with major modern trade or nationally-based retail groups is highly desirable.

🏝️ Benefits

• Commitment to Equity, Diversity, and Inclusion.

• Recruitment support or access requirements available upon request.

• Continuous support throughout the recruitment process.