Customer Business Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and nurture strategic partnerships with assigned retail, wholesale, and indirect accounts.

• Oversee and expand accounts such as UNFI Conventional, Cub Foods, Redners, Skogen’s, AdMax, and other specified clients.

• Attain set sales budgets, top-line revenue goals, and net profitability targets.

• Recognize customer needs and align them with product and service offerings.

• Collaborate with Sales Planning, RGM, and cross-functional teams on sales strategies, promotional execution, assortment optimization, and new product launches.

• Enhance trade spending efficiency and assess the ROI of promotional investments.

• Manage trade management systems effectively.

• Set performance objectives and ensure that HQ broker teams meet corporate sales goals.

• Analyze syndicated market data and customer portal metrics to uncover consumer insights and assess trends.

• Implement category management principles to boost distribution and share-of-shelf growth.

• Monitor, assess, and report on sales performance relative to targets.

• Facilitate discussions between customer supply chain teams and internal operations to improve forecasting, order fulfillment, and service levels.

• Organize and participate in regional trade shows to optimize sales opportunities and enhance industry presence.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, or a related field is preferred.

• Over 5 years of sales and sales management experience in the CPG/food sector.

• Experience in direct sales, along with broker and distributor network management, is preferred.

• Direct sales experience with key accounts such as UNFI Conventional, Cub Foods, Redners, Skogen’s, and AdMax is strongly preferred.

• Knowledge in Category Management, Omnichannel Marketing, or the use of syndicated data like Circana/IRI is preferred.

• Experience in a dynamic or entrepreneurial company environment is considered a plus.

• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, is required.

• Strong analytical, negotiation, and personal selling skills are essential.

• Excellent written and verbal communication skills with the ability to collaborate effectively within a management team.

• Capacity to prioritize tasks, meet tight deadlines, and adapt to a changing work environment.

• High level of self-initiative with potential for ongoing career advancement and leadership development.

• Flexibility in schedule as required to meet travel and customer business needs.

🏝️ Benefits

• Comprehensive Total Rewards Program.

• Affordable benefits and coverage options.

• Employer assistance for insurance costs.

• Contributions to retirement plans.

• Paid Time Off starting from day one.

• Opportunities for training and development.

• Education reimbursement support.

• Fully remote work arrangement.

• Performance-based bonus.