Customer Advisor, Italian-speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage incoming customer inquiries through phone, email, and chat.

• Offer advice on products and services, including recommendations on features.

• Enhance product sales by delivering exceptional service and promoting based on customer needs.

• Assist customers throughout the purchasing journey.

• Achieve sales targets while maintaining high levels of customer satisfaction.

• Document all customer interactions and transactions within internal systems.

⛳️ Requirements

• Fluent in Italian or possess a C2-level proficiency.

• At least a B2-level proficiency in English.

• Excellent communication, problem-solving, and interpersonal abilities.

• Previous experience in sales or customer support is advantageous.

• Proficient with technology and digital tools.

• Must reside in Portugal and have legal eligibility to work.

• Willingness to work in rotational shifts.

🏝️ Benefits

• Performance Bonus: Up to €225 gross per month (disbursed over 12 months).

• Meal Allowance: €7.23 per working day (provided via meal card).

• Transport Allowance: €20 monthly.

• Health Insurance: Available from day one (monthly contribution required; becomes complimentary after 6 months).

• Airfare Reimbursement: Up to €400 for economy class, payable at the end of the 6th month of the contract.

• Relocation Support: Accommodation in a shared apartment for up to 12 months.

• Monthly Rent: €280 (includes all utilities).

• Full remote work flexibility within Portugal.

• Comprehensive training program.

• Clear paths for career advancement.