Customer Advisor, Italian-speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage incoming customer interactions through phone, email, and chat.

• Offer insights on products and services, including tailored feature suggestions.

• Enhance product sales by delivering exceptional service and promoting based on customer needs.

• Assist customers throughout the purchasing journey.

• Achieve sales targets while maintaining a high level of customer satisfaction.

• Document all customer interactions and transactions in internal databases.

⛳️ Requirements

• Native or C2-level proficiency in Italian.

• At least B2-level proficiency in English.

• Excellent communication, problem-solving, and interpersonal abilities.

• Experience in sales or customer support is advantageous.

• Comfortable with technology and digital applications.

• Must reside in Portugal and possess legal eligibility to work.

• Willingness to work rotational shifts.

• Availability from Monday to Saturday, including bank holidays, between 08:00 and 19:00 on a rotational basis.

🏝️ Benefits

• Performance Bonus: Up to 225 gross/month (distributed over 12 months).

• Meal Allowance: 7.23 per working day (provided via meal card).

• Health Insurance: Available from day 1 (monthly contribution required; becomes free after 6 months).

• Airfare Reimbursement: Up to 400 in economy class, paid at the end of the 6th month of the contract.

• Relocation Support: Shared apartment accommodation for up to 12 months.

• Monthly rent: 280 (covers all utilities; deducted directly from salary).

• Complete remote flexibility within Portugal.

• Structured training provided.

• Opportunities for career advancement.