Customer Advisor / Call Center Agent – Energy Services

This is a fully remote position, open to applicants in Greece.

📋 Description

• Managing inquiries from current customers of a nationwide energy provider

• Addressing payment and billing questions

• Assisting with payment plans (advance payments)

• Documenting meter readings

• Handling incoming calls

• Managing customer inquiries in the back office through email

⛳️ Requirements

• A positive mindset and a strong commitment to service

• Ability to connect well with others and exhibit tact

• Clear and convincing communication abilities

• Eagerness to take on challenges and learn new skills

• Background in customer service

• Minimum of one year of experience in a call center environment

• Team player with a helpful attitude

• Interest in remote/home-office opportunities and the capability to work independently

• Availability to work 40 hours per week

🏝️ Benefits

• Paid, hands-on intensive training and ongoing support

• Above-average gross monthly salary

• 14 salary payments each year

• Monthly performance bonuses

• Internet allowance

• Additional welcome bonus

• Tax-free shopping vouchers

• Fixed working hours from Monday to Friday, 08:00 to 19:00

• Weekends off

• German public holidays off

• Comprehensive health insurance

• Attractive social benefits

• Necessary equipment provided for work

• A dedicated contact person available at all times