Call Center Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming interactions for prominent brands

• Support customers with inquiries, service requests, account assistance, and product guidance

• Utilize guided systems and resources to provide exceptional customer care

• Uphold professionalism, precision, and alignment with brand standards

• Complete client-specific evaluations, background checks, and a certification course prior to service commencement

⛳️ Requirements

• High school diploma or GED

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capacity to adhere to detailed procedures and fulfill performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work autonomously and stay accountable to schedules

• Previous experience in a call center or customer service setting preferred

• Bilingual (Spanish/English) preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

• Completion of a multi-step onboarding process, which includes client-specific evaluations, a basic background check, and participation in a certification course before service starts

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Household telehealth access via MDLive

• Access to performance-based incentives

• Career advancement opportunities into support, QA, and leadership roles

• Confidential management of applicant information in accordance with EEO guidelines