Call Center Agent – Customer Service

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming interactions for prominent brands

• Support customers with inquiries, service requests, account assistance, and product guidance

• Utilize structured systems and resources to provide exceptional customer service

• Uphold professionalism, precision, and brand consistency

• Complete client-specific evaluations, background checks, and certification training prior to commencing service

⛳️ Requirements

• High school diploma or GED required

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capable of adhering to detailed procedures and achieving performance standards

• Excellent communication and active listening abilities

• Comfortable using computer applications and web-based tools

• Ability to work autonomously and stay accountable to schedules

• Previous call center or customer service experience is preferred

• Bilingual (Spanish/English) is a plus but not mandatory

• Familiarity with phone-based or computer-based support environments

• Completion of a multi-step onboarding process, which includes client-specific evaluations, a basic background check, and a certification course before starting service

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training provided following successful client certification

• W2 employment structure offering payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Household telehealth access through MDLive

• Opportunities for performance-based incentives

• Career advancement opportunities into support, QA, and leadership positions

• Confidential handling of applicant information in accordance with EEO guidelines