Customer Advisor – Call Center Agent, Energy Provider

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for an energy provider, assisting customers with inquiries related to energy topics.

• Make daily telephone calls to address customer queries concerning their energy services and potential energy solutions.

• Serve as the initial contact for questions regarding supply, billing, or advance payments.

• Assist customers utilizing the customer portal, including resolving login issues and resetting passwords.

• Provide guidance on energy services such as wallboxes (EV charging stations), photovoltaic systems, and e-mobility options.

• Navigate customers through the website effectively.

• Employ SAP IS-U and internal software to accurately handle customer inquiries.

⛳️ Requirements

• Minimum of 1 year of experience in customer service (call center environment).

• At least 1 year of customer service experience within a project for an energy service provider.

• Availability to commence on August 24, 2026.

• Flexibility to work during service hours, Monday to Friday, from 07:30 to 18:00.

• Proficient in the German language, both spoken and written.

• Strong communication skills.

• Friendly and empathetic demeanor when communicating over the phone.

🏝️ Benefits

• Open-ended permanent employment contract.

• Gross hourly wage of €14.

• Performance bonus of €1.50 per hour upon achieving project targets.

• Complete flexibility to work from home.

• Customized onboarding process lasting 3 to 5 days.

• Predictable service hours from Monday to Friday between 07:30 and 18:00.

• A small, close-knit team environment.