Customer Account Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Ensure the effective handling and resolution of calls and emails while achieving set business and productivity goals.

• Compose clear and coherent responses to intricate client inquiries with accuracy and clarity.

• Utilize software and system knowledge to assist customers with technical challenges.

• Extract and consolidate relevant details from customer communications.

• Provide outstanding customer service through empathy, compassion, and understanding.

• Offer solutions that enhance customer satisfaction and improve the overall experience.

• Maintain precise organization and comply with established procedures.

• Collaborate efficiently within a team setting.

• Commit to continuous learning to enhance knowledge of CCC, its clientele, and products.

⛳️ Requirements

• 1–3 years of experience in a customer-facing role or a bachelor’s degree in a discipline focused on quality communication and writing skills.

• Outstanding writing abilities with a strong command of the English language.

• Previous experience in publishing, licensing, or SaaS industries is advantageous.

• Comfortable and adept at using and supporting multiple technology applications simultaneously.

• Strong problem-solving abilities and a knack for learning new technologies.

• Highly detail-oriented with a focus on relevant information.

• Proficient in articulating complex concepts in simple, clear language while maintaining composure and courtesy.

• Experience with Salesforce is a plus.

🏝️ Benefits

• Eligible for performance bonuses.

• Comprehensive benefits package.

• Remote working opportunity.