Customer Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Overseeing and nurturing relationships with a current portfolio of clients.

• Managing quotations, pricing, contract modifications, and renewals.

• Promoting customer retention and pinpointing opportunities for account expansion.

• Conducting regular customer reviews and following up on agreed-upon actions.

• Maintaining close contact with customer needs, recognizing potential risks, and addressing concerns promptly.

• Collaborating with technical and service delivery teams to ensure customers receive appropriate support.

• Discovering additional services and opportunities within existing accounts.

⛳️ Requirements

• Proven experience in account management, customer success, or a related commercial role.

• Comfort in managing pricing, quotations, and renewal discussions.

• Exceptional communication and relationship-building abilities.

• Strong organizational skills with the capacity to manage multiple customer accounts.

• A proactive mindset and a true sense of ownership.

• Ability to work effectively alongside technical teams in an IT services environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Supportive work environment that values teamwork and collaboration.

• Comprehensive benefits package including health and wellness programs.