Customer Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Sell, negotiate, and implement business strategies.

• Utilize business intelligence data to craft a compelling selling narrative for Sam’s Club.

• Oversee both internal and external cross-functional teams that support customer needs.

• Engage with retailers to collaborate on and execute promotional initiatives.

• Develop presentations for new items using data-driven insights to secure and expand shelf space.

• Create and adjust sales forecasts for each category.

• Negotiate monthly promotional activities with customers.

• Comprehend customer contracts and operate within established guidelines to maintain policy adherence.

• Manage trade spending to optimize profitability while preserving customer relationships.

• Partner with external vendors to create promotional synergies.

• Evaluate the effectiveness of promotions using IRI and other reporting data.

• Monitor the competitive landscape to ensure exclusivity and prevent category poaching.

• Maintain reports, promotion calendars, and forecasted volumes.

• Execute DGIC priorities.

• Collaborate with colleagues and functional teams, including customer-facing supply chain, finance, and category sales development.

• Inspect products in stores and locations, providing feedback on the retail experience.

• Sustain customer relationships and implement the annual plan.

• Drive execution, secure distribution for new and de-listed/build items, and activate customer category strategies alongside shopper marketing.

• Identify discrepancies between customer plans and feedback, proposing solutions.

• Ensure the achievement of customer targets and KPIs, encompassing category growth, sales, customer service, and in-stock levels.

⛳️ Requirements

• Demonstrated capability to take initiative and proactively identify customer challenges, recommend solutions, and execute effectively.

• Proven history of building strong relationships with customers and internal associates.

• Strong negotiation skills to foster win-win outcomes.

• Diligence and the ability to follow through on commitments.

• Excellent oral, written, and interpersonal communication skills.

• Ability to meet performance goals with minimal direction and supervision.

• Solid forecasting abilities and the capacity to analyze data from internal reporting systems, including IRI, PowerBI, Numerator, Circana, Run Report, and Trade Rate Report.

• A minimum of 5 years of experience in a Club or Retail CPG sales environment is preferred.

• Experience in the Ice Cream category is preferred.

• A college or undergraduate degree is preferred.

🏝️ Benefits

• Remote-based position.

• Equal opportunity employer.

• Diversity-valuing workplace.