CSE Manager – Federal

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a player/coach front-line manager for a small team while directly assisting customers.

• Advocate for and empower the customer success organization.

• Serve as a primary point of contact for guidance and escalations.

• Participate in the interviewing process and identify outstanding candidates.

• Provide leadership and mentorship through active involvement in customer projects.

• Act as the main technical expert on the Cyera Platform.

• Build trusted-advisor relationships with customers, ranging from practitioners to executives.

• Promote customer adoption through effective onboarding and training.

• Comprehend customer requirements, challenges, and targeted business outcomes.

• Design and present tailored use cases utilizing a consultative approach.

• Foster ongoing platform adoption and maximize customer return on investment.

• Lead continuous customer engagement and expansion initiatives.

• Identify and address barriers to customer success alongside peers.

• Advocate for customer feedback and influence the development of the product roadmap.

• Support customer education through self-paced training materials.

• Troubleshoot and resolve technical issues impacting customers.

• Monitor and report on customer health, usage metrics, and overall satisfaction.

• Develop collaborative success plans with customers.

• Document and disseminate best practices both internally and externally.

• Mentor team members and assist in their professional growth.

• Conduct Quarterly Business Reviews and pinpoint areas for improvement.

• Make a positive impact on Cyera’s Customer Success Organization, team members, and customers as a senior technical leader and manager.

• Travel 25–50% annually to engage directly with clients.

⛳️ Requirements

• Associate degree or equivalent experience is required.

• A Bachelor’s degree in Computer Science or related field is a plus.

• Strong project management capabilities.

• Ability to plan, organize, and execute multiple projects concurrently with attention to detail.

• Self-starter who thrives in an ambiguous, fast-paced, deadline-driven startup environment.

• Proven track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention.

• Previous experience collaborating with Development teams.

• Proficiency in SQL.

• Proficiency in scripting languages such as Python or equivalent.

• Hands-on experience with cloud environments.

• 3+ years of practical experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration.

• Understanding of cloud networking, data and compute assets, IAM, and permissions.

• Experience with programming or scripting languages.

• Familiarity with APIs and web services.

• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred.

• Previous experience in a technical customer-facing role within a software company.

• Proven history of managing customer relationships, including onboarding, renewal, and expansion.

• Self-motivated, proactive, and innovative team player.

• Exceptional interpersonal and customer relations skills.

• Clear and concise verbal and written communication abilities.

• Proficient in leading executive meetings and technical workshops.

• Capacity to work independently on complex challenges with limited documentation.

• Willingness to travel 25–50% annually.

🏝️ Benefits

• Opportunity to work remotely.

• Reimbursement for office setup expenses.

• Competitive salary.

• Unlimited paid time off.

• Paid holidays and sick leave.

• Health, vision, and dental insurance.

• Life insurance and short- and long-term disability coverage.

• Potential merit increases based on individual or company performance, time in role, and other discretionary factors.