CRM Solutions Architect

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Oversee intricate CRM solution design projects involving sales, marketing, service, and customer experience teams.

• Create comprehensive CRM architecture, which encompasses data models and integrations with ERP systems, servicing platforms, data warehouses, and third-party applications.

• Collaborate with internal business stakeholders and external implementation partners to transform business requirements into CRM solutions.

• Develop and advocate for the CRM technology roadmap, which includes automation and AI-driven tools.

• Offer technical guidance, training, and mentorship to CRM developers, administrators, and architects.

• Potentially supervise other architects in establishing CRM architecture best practices, governance, and standards related to data management and security.

• Provide technical oversight to ensure CRM solutions align with enterprise technology directions and data governance standards.

• Keep abreast of advancements in CRM platforms and suggest strategies for incorporating new capabilities.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent experience.

• A minimum of 10 years of experience in software development or CRM systems implementation.

• 5 to 7 years of experience functioning as a technical architect.

• Robust, proven expertise in delivering complex solutions.

• Demonstrated capability to lead design initiatives for large-scale CRM solutions.

• Profound knowledge of CRM platforms.

• Exceptional verbal and written communication skills.

• Business insight in converting sales, marketing, and service requirements into viable CRM solutions.

• Capacity to swiftly learn new CRM features and business functionalities.

• Strong understanding of data modeling and relational databases.

• Familiarity with CRM data architecture.

• Knowledge of best practices and methods for integrating CRM platforms with internal applications and external partners.

• Practical knowledge of network, server, and/or cloud infrastructure necessary to host CRM platforms.

• Must be authorized to work in the United States without the need for current or future visa sponsorship.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• HSA.

• FSA.

• Generous earned time off.

• 401K/student loan repayment.

• Life insurance and AD&D insurance.

• Employee assistance program.

• Employee stock purchase program.

• Tuition reimbursement.

• Performance-based incentive pay.

• Short- and long-term disability.

• Comprehensive wellness program.