CRM Solutions Architect

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Lead the technology vision and architecture for the organization’s CRM platforms.

• Oversee intricate CRM solution design initiatives that span across sales, marketing, service, and customer experience teams.

• Develop comprehensive CRM architecture, incorporating data models and integrations with enterprise systems and third-party applications.

• Collaborate with internal business stakeholders and external implementation partners to convert business requirements into CRM solutions.

• Create and advocate for the CRM technology roadmap, promoting the adoption of automation and AI-driven tools.

• Offer technical guidance, training, and mentorship to CRM developers, administrators, and architects.

• Potentially supervise other architects in establishing CRM architecture best practices, governance, and standards for data management and security.

• Provide technical oversight to ensure CRM solutions align with enterprise technology direction and data governance standards.

• Stay informed about CRM platform advancements and recommend strategies to utilize new features.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent experience.

• 10 years of experience in software development or CRM systems implementation.

• Strong, demonstrated expertise in delivering complex solutions.

• 5 to 7 years of experience serving as a technical architect.

• Proven ability to lead design initiatives for large-scale CRM solutions.

• Extensive knowledge of CRM platforms.

• Excellent verbal and written communication skills.

• Business acumen to translate sales, marketing, and service needs into practical CRM solutions.

• Quick learner of new CRM features and business functions.

• Strong understanding of data modeling and relational database concepts.

• Knowledge of CRM data architecture.

• Familiarity with best practices and methods for integrating CRM platforms with internal applications and external partners.

• Practical knowledge of network, server, and/or cloud infrastructure necessary for hosting CRM platforms.

• Must be authorized to work in the United States without current or future visa sponsorship.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• HSA and FSA.

• Generous earned time off.

• 401K/student loan repayment.

• Life insurance & AD&D insurance.

• Employee assistance program.

• Employee stock purchase program.

• Tuition reimbursement.

• Performance-based incentive pay.

• Short- and long-term disability.

• Robust wellness program.