CRM Software Engineer

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Configure and tailor Zoho CRM modules, layouts, forms, fields, profiles, roles, and permissions.

• Design and sustain custom functionalities within Zoho CRM and associated Zoho applications.

• Execute business workflows, blueprints, automation, approval processes, and notifications.

• Develop custom reports, dashboards, KPIs, and analytics solutions.

• Set up CRM environments according to established solution designs and implementation specifications.

• Create custom solutions utilizing Zoho Deluge, JavaScript, REST APIs, webhooks, SDKs, custom functions, and serverless integrations.

• Write, test, deploy, and support CRM scripts and automation.

• Develop reusable components and establish development standards for various company implementations.

• Diagnose, optimize, and enhance existing CRM functionalities.

• Build and maintain integrations between Zoho CRM and ERP, financial, support, marketing automation, eCommerce, and third-party systems.

• Establish API connections and middleware solutions.

• Facilitate data synchronization and workflow automation across platforms.

• Assist with data migration projects from Salesforce, NetSuite CRM, Microsoft Dynamics, HubSpot, and other legacy CRM platforms.

• Conduct data mapping, transformation, validation, and migration support.

• Create import and validation scripts to enhance migration efficiency and data quality.

• Troubleshoot CRM issues and provide technical assistance.

• Monitor system performance and proactively resolve technical challenges.

• Engage in testing, deployment, and release management activities.

• Maintain development, testing, and production environments.

• Assist with CRM upgrades and the deployment of new features.

⛳️ Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field, or equivalent practical experience.

• 4+ years of experience in CRM development, software engineering, or business systems development.

• Practical experience in configuring, customizing, and developing within enterprise CRM platforms, preferably Zoho CRM.

• Familiarity with CRM platforms such as Zoho CRM, Salesforce, HubSpot, Sage Intacct, NetSuite CRM, or QuickBooks.

• Extensive experience in developing and supporting REST API integrations and third-party system integrations.

• Proficient in Zoho Deluge scripting and workflow automation.

• Strong understanding of JavaScript, SQL, JSON, and XML.

• Experience in CRM customization, workflow design, business process automation, and data migration.

• Background in implementing, enhancing, or migrating CRM solutions.

• Knowledge of integration architecture, data mapping, and system troubleshooting.

• Experience using Git or other version control systems.

• Excellent problem-solving and debugging abilities with a knack for identifying and resolving complex technical issues.

• Detail-oriented with strong documentation and organizational skills.

• Ability to effectively collaborate with cross-functional teams, including Sales, Marketing, Customer Success, and Operations.

• Strong time management skills with the capacity to handle multiple priorities in a dynamic environment.

• Dedication to continuous learning and staying updated with CRM, automation, and software development best practices.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and continuous learning.

• Flexible work hours and remote work options.