CRM Account Executive – Commercial

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Engage with line-of-business leaders within call center and customer service, field operations, Revenue Operations, and Sales teams.

• Cultivate relationships with customer executives and decision-makers, gaining insight into CRM priorities and procurement processes.

• Formulate account and territory strategies that highlight key customers, growth prospects, and necessary actions.

• Manage client relationship mapping and coordinate account strategies with a diverse virtual team.

• Serve as a trusted advisor by comprehending customer businesses and illustrating how ServiceNow CRM can support the achievement of their business objectives.

• Conduct Customer Business Reviews to understand use cases and goals, evaluate customer adoption, and pinpoint expansion opportunities.

• Showcase and demonstrate ServiceNow CRM Solutions while delivering quantifiable business results.

⛳️ Requirements

• Over 10 years of sales experience in a software or solutions sales organization.

• Proven ability to build trusted relationships with current and potential clients as well as other teams.

• Experience in generating new business, negotiating contracts, and nurturing healthy C-Level relationships.

• History of achieving high quotas and consistently meeting annual sales objectives.

• Familiarity with leveraging or thoughtfully considering the integration of AI into workflows, decision-making, or problem-solving.

• Background in fostering a customer success orientation within a collaborative team environment.

• Availability to travel up to 50% of the time.

🏝️ Benefits

• Flexible or remote work options.

• Reasonable accommodations available during the application process.

• Equal employment opportunity protections.

• Employment is contingent on obtaining necessary export-control approval.