Critical Environment Ops Supervisor

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Deliver direct operational assistance to the US Critical Environments Operations Manager.

• Support the management of mission-critical engineering services across designated facilities.

• Coordinate daily operations within data centers, trading floors, LAN rooms, disaster recovery areas, and other critical environments.

• Monitor and promptly react to critical facility alarms, incidents, and infrastructure challenges.

• Aid in the implementation of the 100% uptime Critical Environment Management program.

• Prepare for and conduct audits for the JLL Client Assurance Program.

• Track and report on uptime, MTBF, MTTR, and critical load reliability KPIs.

• Oversee preventive and predictive maintenance for UPS, generators, PDUs, CRAC/CRAH units, electrical distribution, and fire suppression systems.

• Provide technical guidance for complex systems troubleshooting.

• Assist in capital budget forecasting and coordination with critical vendors.

• Lead root cause analysis for significant incidents, near-misses, and infrastructure irregularities.

• Ensure maintenance activities adhere to change management protocols to minimize risk to live environments.

• Identify opportunities for energy efficiency in cooling and power systems.

• Supervise and manage Chief Engineers, Assistant Chiefs, and Critical Environments Engineers.

• Schedule and prioritize maintenance windows, vendor tasks, and emergency responses.

• Assist with the performance management of critical environments engineering staff.

• Coordinate after-hours critical incidents and emergencies.

• Support environmental health and safety programs, risk assessments, LOTO compliance, and equipment isolation.

• Help with staff training, SOP development, tabletop exercises, and emergency response drills.

• Provide incident reporting, root cause analysis summaries, corrective action documentation, and client-facing support.

⛳️ Requirements

• Vocational degree in electrical systems, HVAC/refrigeration, or critical facilities management.

• Relevant work experience in mission-critical environments.

• At least 3 years of direct supervision in critical facilities operations with 24/7 responsibilities.

• 7 years of trade experience in critical environments.

• 3 years of engineering/supervisory experience in critical facilities.

• Familiarity with NEC, NFPA 70E, NFPA 75, TIA-942, and Uptime Institute standards.

• Understanding of critical infrastructure systems architecture and redundancy configurations.

• Knowledge of UPS systems, battery plants, emergency power generation, precision cooling, electrical distribution, BMS, and DCIM platforms.

• Comprehensive understanding of mechanical, electrical, plumbing, and fire suppression systems in critical facilities.

• Ability to troubleshoot complex critical systems under time constraints.

• Capability to interpret single-line electrical diagrams, mechanical P&IDs, and critical systems documentation.

• Proficiency with CMMS, MCIM, BMS platforms, and Microsoft Office.

• Understanding of change management protocols and maintenance windows in 24/7 settings.

• Valid state driver's license.

• OSHA 30-Hour General Industry certification.

• NFPA 70E Qualified Person certification for energized electrical work.

• Willingness to participate in a 24/7 on-call rotation and respond to emergencies.

• Ability to react to critical incidents within typically 1–2 hours.

• Regular travel to various critical facility locations within the assigned region.

• Availability to work nights, weekends, and holidays during planned maintenance windows.

• Must be authorized to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with matching company contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Remote work arrangement.