Crisis Support Advisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver compassionate, real-time assistance to employees seeking information and support regarding bereavement policies and time off.

• Provide clear, respectful guidance to employees navigating bereavement policies.

• Manage inbound and outbound communications, including phone calls, chats, tickets, and cases through dedicated support channels.

• Evaluate each situation and modify the case management plan as employee needs change.

• Address sensitive scenarios and effectively de-escalate complex or emotionally charged cases.

• Organize workload to achieve productivity targets and proactively highlight significant changes or gaps.

• Provide regular verbal and written updates to employees and internal stakeholders.

• Keep accurate and timely records and documentation within the system.

• Collaborate with internal teams and HR business partners for aligned support.

• Utilize case management tools, HR systems, and Microsoft Office to manage and document interactions.

⛳️ Requirements

• At least 1 year of experience in human resources.

• Familiarity with HR processes and systems.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Willingness to work a flexible schedule, which may involve weekends, nights, and holidays.

• Fluency in speaking, reading, and writing in English.

• Strong communication abilities to clearly and empathetically convey complex policy information.

• Excellent organizational skills and attention to detail for accurately managing multiple cases and documentation.

• Adherence to standard operating procedures, relevant federal and state regulations, and internal company policies.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Opportunity to work fully remotely from a home office.