Credit Operations/Originations SME, Analyst

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide assistance to clients in various aspects of credit operations, including loan origination, underwriting processes, credit decision-making, credit risk management, and collections.

• Oversee a portfolio of B2B client accounts, effectively prioritizing tasks and ensuring regular follow-up on unresolved matters.

• Investigate operational challenges, document results, and facilitate escalations with engineering and other internal departments.

• Monitor support tickets to resolution using Jira or equivalent tools, delivering clear updates regarding progress and pending actions.

• Address issues related to credit reporting agency integrations, APIs, and system configurations.

• Analyze system logs and interpret fundamental technical data to aid in troubleshooting efforts.

• Engage in regular meetings with client subject matter experts to discuss issues, clarify requirements, and agree on priorities.

• Keep precise records and resolution reports, ensuring that service delivery aligns with agreed-upon standards and client expectations.

• Communicate with clients in English and collaborate with internal teams in Spanish.

⛳️ Requirements

• Minimum of two years of experience in credit operations, lending support, or a comparable role within the financial services sector.

• Proficient in loan origination, underwriting, and credit risk, with a strong grasp of credit processes and decision-making workflows.

• Experience in supporting B2B clients and managing multiple accounts or simultaneous operational cases.

• Capability to investigate problems, handle escalations, and ensure follow-through on resolutions.

• Familiarity with Jira or similar ticketing systems.

• Basic understanding of APIs and system integrations.

• Ability to read system logs and comprehend basic scripting or coding logic.

• Proficient in English at a B2 level or higher, both written and spoken.

• Fluent in Spanish.

• Strong analytical, organizational, and communication abilities, with meticulous attention to detail.

• Preferred: Experience with credit reporting agency integrations and collections processes.

• Preferred: Knowledge of Postman, virtual desktop infrastructure (VDI), and system configuration logs.

• Preferred: Experience collaborating directly with engineering teams to resolve client-related issues.

🏝️ Benefits

• Option for remote work available for employees located in Bogota.

• Onsite work arrangement for employees situated in Barranquilla.