CRE Loan Servicing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and enhance the Servicing team by setting expectations, managing performance, distributing workloads, and promoting accountability and professional development.

• Oversee commercial loan servicing operations to guarantee precise, prompt, and dependable account administration and client service.

• Maintain robust financial controls and effective operational risk management practices to safeguard client assets and ensure compliance with regulatory and contractual obligations.

• Supervise servicing transactions, reconciliations, reporting, and exception resolution to uphold accuracy and operational integrity.

• Monitor the performance of the department, identify areas for improvement, and implement processes that enhance efficiency, accuracy, and service delivery.

• Collaborate with internal departments and client credit unions to address servicing issues, support business requirements, and cultivate effective working relationships.

⛳️ Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field; equivalent relevant experience may be considered.

• Five or more years of experience in commercial loan servicing, ideally within a financial institution, credit union, or commercial lending environment.

• Proven experience in leading, supervising, or developing employees, which includes setting expectations, providing feedback, and managing team performance.

• Strong comprehension of commercial loan servicing activities, such as payment processing, payoffs, account maintenance, reconciliations, and servicing transactions.

• Knowledge of financial controls, transaction authorization, fraud prevention, and operational risk management practices.

• Ability to analyze financial and operational data, detect discrepancies or trends, and exercise sound judgment in addressing complex issues.

• Experience in evaluating and enhancing operational processes, procedures, and workflows.

• Excellent communication and relationship-building abilities, with the capacity to work effectively with employees, internal stakeholders, and external clients.

• Capacity to independently prioritize responsibilities, manage competing operational demands, and lead a team in a remote work setting.

• Candidates must reside in states where CBS is authorized and equipped to employ team members.

🏝️ Benefits

• 13 paid holidays each year.

• Medical, dental, vision, and supplemental benefit plans.

• Company-paid Short-Term Disability (STD).

• Company-paid Long-Term Disability (LTD).

• Company-paid life insurance equivalent to 1 time your salary.

• 401(k) plan with matching contributions of up to 6%.

• Tuition assistance.

• Remote work environment.