CPS Account Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated federal accounts, fostering strong relationships with stakeholders, system integrators, and partners.

• Develop enduring relationships with government clients, gaining insight into their strategic objectives and business effects.

• Align Collibra's services and product offerings with the goals, technical requirements, and success criteria of customers.

• Facilitate renewals and expansions by showcasing technical value and best practices.

• Lead onboarding processes, deployments, upgrades, and continuous operations.

• Organize technical discussions, architecture evaluations, solution design workshops, product functionalities, and roadmap meetings.

• Aid in the creation of documentation, technical presentations, and briefings for government stakeholders.

• Collaborate with Support, Services, and Customer Engineering on various projects and initiatives.

• Ensure that projects and implementations are completed on schedule, within scope, and aligned with customer objectives.

• Drive consensus on goals, success criteria, and acceptance milestones.

• Monitor project advancement and furnish status updates to customers and internal leadership.

• Manage scope, risks, issues, and dependencies across multiple concurrent projects.

• Deliver customer reports based on business objectives.

• Identify and monitor customer risk indicators, leading risk mitigation efforts with Sales and technical teams.

• Advocate for customer needs within the organization, influencing the product roadmap and prioritization.

• Handle escalations and coordinate cross-functional resolutions with Support, Product, and Engineering teams.

• Provide product insights based on customer use cases and requirements.

• Implement customer success and remediation plans, lead account team meetings, and cultivate relationships with key customer contacts.

⛳️ Requirements

• 5+ years of experience in a technical customer-facing role (TAM, Solutions Engineer, Systems Engineer, or similar).

• Experience serving U.S. federal government clients (civilian, DoD, or IC).

• Strong knowledge of enterprise software, SaaS, or cloud-based solutions.

• Ability to articulate complex technical concepts to both technical and non-technical audiences.

• Experience in regulated or high-security environments.

• Exceptional communication, organization, and stakeholder management abilities.

• Experience in deploying enterprise solutions.

• Understanding of government hierarchy and operations.

• Strong business acumen and problem-solving capabilities, with the ability to influence stakeholders at all levels.

• Familiarity with compliance frameworks such as FedRAMP and NIST 800-53.

• Experience with cloud platforms (AWS, Azure, or GCP), particularly GovCloud or comparable.

• Experience collaborating with system integrators.

• Solid technical background in data management.

• Active or eligible U.S. Government security clearance.

• Must be a U.S. citizen residing in the United States.

🏝️ Benefits

• Bonus potential.

• Equity for eligible positions.

• Monthly Flex Fund stipend.

• Pension/401k plans.

• Competitive salary.

• Health coverage.

• Paid time off.

• Flexible benefits offerings that support employees and their loved ones through various circumstances and life events.

• Initiatives promoting diversity, equity, and inclusion.

• Accommodation support for applicants with specific needs.