CPC Processor I – Customer Support

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Provide exceptional customer service while handling business communications over the telephone.

• Accurately and promptly respond to release-of-information phone inquiries.

• Review, investigate, resolve, and reply to inquiries received through phone, email, or written formats.

• Record all calls, inquiries, and resolutions within the designated software systems.

• Adhere to department and site-specific processes and protocols.

• Meet and uphold productivity and quality assurance standards.

• Comply with company policies and procedures.

• Maintain strict confidentiality regarding information encountered in the role.

• Exhibit professionalism and build rapport with colleagues and management.

• Promptly communicate issues, complaints, and incidents to staff and management.

• Execute tasks according to training, guidance, and facility-specific protocols.

• Attend mandatory in-service meetings or training sessions as required.

• Maintain a satisfactory attendance record and arrive at work as scheduled.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• Friendly and professional communication style.

• Strong customer service capabilities.

• Proficiency with multi-line phone systems is required.

• Computer literacy and intermediate to advanced knowledge of MS Office.

• One year of experience with MS Office is advantageous.

• Background in data entry, medical records, healthcare, insurance claims processing, and document proofreading/editing is beneficial.

• Ability to maintain organization while working efficiently.

• Strong attention to detail is essential.

• Successful completion of the annual Introductory HIPAA examination is required.

• Must take and pass a 90-day ROI Certification course with a score of 85% or higher.

• Capability to work an 8.5-hour shift scheduled between 8:00 a.m. and 9:00 p.m. Eastern Time.

• This position does not offer employment sponsorship.

🏝️ Benefits

• Health screenings following an offer of employment.

• Proof and/or completion of vaccinations such as flu shots, Tdap, and COVID-19 vaccines, based on client requirements.

• Individual review of vaccination exemptions on a case-by-case basis.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Protections under Equal Employment Opportunity laws.