CPC Processor, Customer Support

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Handle phone calls and conduct business while delivering outstanding customer service.

• Respond to release-of-information inquiries and telephone calls with accuracy and promptness.

• Review, investigate, resolve, and address inquiries received via phone, email, or written communication.

• Record calls, inquiries, and resolutions in the designated software systems.

• Adhere to department and site-specific processes and procedures.

• Achieve and sustain productivity and quality assurance standards.

• Comply with company policies and procedures.

• Uphold strict confidentiality regarding information.

• Maintain professionalism and foster rapport with coworkers and management.

• Quickly communicate issues, complaints, and incidents.

• Execute tasks according to training, instructions, and facility-specific protocols.

• Participate in mandatory employee meetings and training sessions as required.

• Ensure acceptable attendance and arrive at work as scheduled.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• Friendly and professional communication style.

• Strong customer service skills.

• Experience with a multi-line phone system is essential.

• Proficiency in computer use, including intermediate to advanced knowledge of MS Office.

• One year of relevant experience is advantageous.

• Familiarity with data entry, medical records, healthcare, insurance claims processing, and proofreading/editing is beneficial.

• Ability to remain organized while working efficiently.

• Excellent attention to detail.

• Successful completion of the annual Introductory HIPAA examination.

• Required to complete and pass a 90-day ROI Certification course with a score of 85% or higher.

• Must provide a high-speed internet connection and a distraction-free work environment for remote work.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Remote work arrangement.

• High-speed internet connection required for remote work, with potential expense reimbursement requirements (if applicable).

• Equal Employment Opportunity employer.

• Reasonable accommodations available for individuals with physical and mental disabilities.

• Post-offer health screenings and vaccinations, with case-by-case exemption review where applicable.