CoverSkills Training Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Take ownership of the complete CoverSkills learning experience, ensuring it is ready for launch, provides value to customers, and adapts to evolving business needs.

• Develop, organize, edit, and maintain learning pathways, assignments, assessments, reinforcement sequencing, prerequisites, and completion criteria.

• Conduct testing for learner, manager, and administrator journeys, verifying content, notifications, reporting, scoring, adaptive logic, and CE/licensing features.

• Document issues, coordinate resolutions, retest, design QA strategies and test scenarios, evaluate defect severity and customer impact, and establish remediation priorities.

• Assess friction points and recommend workflow and UX modifications; implement approved in-platform changes and translate broader requirements into engineering requests.

• Establish launch-readiness criteria, design and test customer scenarios, gather pilot feedback, maintain readiness checklists, and validate training and onboarding prior to rollout.

• Create guides for administrators and learners, including demonstrations, walkthroughs, FAQs, and internal training resources; lead training sessions.

• Design and modify customer implementation strategies while managing setup, launch activities, administrator enablement, user activation, communications, and issue resolution.

• Manage client lifecycle workflows, CRM stages, health scores, usage/adoption metrics, risk flags, account touchpoints, and reporting.

• Identify areas of low engagement and implementation risks, coordinate interventions, and provide guidance to leadership on accounts at risk.

• Analyze engagement metrics, learner progress, customer feedback, support trends, and feature performance; suggest and implement operational enhancements.

• Maintain QA logs and retesting; develop onboarding resources, enablement materials, beta training, implementation playbooks, and measurable CRM lifecycle workflows.

⛳️ Requirements

• Bachelor's degree required.

• Proficiency in using CRMs (Hubspot, Salesforce), preferably with workflow design experience.

• Previous experience with Stripe.

• Familiarity with various LMS platforms, especially in designing and building content, workflows, and UI/UX.

• Experience with Microsoft Office.

• Familiarity with Outlook.

• Comfortable using AI, particularly Claude.

• Experience in SaaS product launches.

• Knowledge of Client Lifecycle Management.

• Strong organizational and prioritization skills.

• Professional communication abilities.

• Reliability and responsiveness.

• Exceptional attention to detail.

• Proactive problem-solving skills.

• Ability to maintain confidentiality and discretion.

• Resourceful and independent worker.

🏝️ Benefits

• 401(k) plan with company contribution of up to 16%.

• Generous time off package including paid vacation, personal, sick days, and holidays.

• Paid maternity and parental leave.

• Tuition reimbursement assistance.

• Coverage for medical, dental, vision, and prescriptions.

• Complimentary lunch daily when working on campus.

• Onsite fitness center access.

• 1.25-mile walking path available.