Court Support Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Contact courts regarding individual orders and provide general updates on court status, while addressing inquiries and resolving issues related to current orders.

• Engage professionally and accurately through remote voice calls and emails, maintaining a positive service attitude when interacting with court personnel, attorneys, and other clients.

• Utilize Skye (in-house application) to manage document processing, add informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Handle a steady stream of incoming and outgoing phone calls to assist courts and customers with their inquiries, as well as manage calls from courts and clients.

• Convey pertinent and updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and inefficiencies in processes that occur as documents move to and from the court.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, as well as download documents directly and import them into the internal application as required.

• Execute other job-related tasks as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of customer support, call center, or retail experience in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote setting, utilizing programs like Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office suite programs such as Outlook, Teams, Excel, and Word, as well as other applications like online fax services.

• Experience in document manipulation (PDFs).

• Ability to perform repetitive data entry tasks accurately.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to grow and learn.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 paid company holidays.

• 4 floating holidays per year.

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance.

• Long-term disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.