Court Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate contact with courts regarding individual orders and general updates on court status, addressing inquiries and resolving issues pertaining to existing orders.

• Maintain professional and accurate communication through remote voice calls and emails, exhibiting a positive service demeanor while engaging with court personnel, attorneys, and clients.

• Utilize Skye (an in-house application) for document processing, adding informative updates/notes, and performing other data entry tasks with a high level of precision.

• Handle a steady flow of incoming and outgoing phone calls to support courts and customers with their inquiries, while also managing calls from both parties.

• Convey relevant and updated information from courts to process servers and clients as necessary.

• Work collaboratively with team members to identify root causes and process inefficiencies that occur as documents are transmitted to and from court.

• Navigate and interpret court dockets to comprehend how case documents and statuses are communicated, downloading documents directly and importing them into the internal application as required.

• Execute other job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Prior legal experience is preferred.

• A minimum of 1 year of experience in customer support, call center, or retail roles in a customer-facing, service-oriented capacity is preferred.

• Excellent communication skills, both written and spoken.

• Comfortable working and communicating effectively in a remote setting, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in using Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, as well as other tools like online faxes.

• Experience with document manipulation (PDFs).

• Ability to perform repetitive data entry tasks with a high degree of accuracy.

• Proficient in reading, writing, and speaking English.

• Quick learner, eager to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) plan with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long-Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance