This is a fully remote position, open to applicants in United States.

📋 Description

• Contact courts regarding individual orders and general updates on court status, including addressing inquiries and resolving issues related to current orders.

• Communicate in a precise and professional manner through remote voice calls and emails with court staff, attorneys, and other clients.

• Utilize Skye, the in-house application, for document processing, adding informative updates/notes, and conducting data entry.

• Manage incoming and outgoing phone calls to support courts and customers.

• Convey updated court information to process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies.

• Navigate and comprehend court dockets, download court documents, and import them into the internal application.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of customer support, call center, or retail experience in a customer-facing, service-oriented role is preferred.

• Strong written and verbal communication skills are essential.

• Comfortable working and communicating effectively in a remote setting, utilizing programs such as Teams and Zoom for outbound calls, Teams for chat, and Outlook for email correspondence.

• Proficient in Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, as well as other tools such as online fax services.

• Experience in document manipulation (PDFs) is required.

• Ability to perform repetitive data-entry tasks with a high degree of accuracy.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and grow.