Court Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Contact courts regarding individual orders and general updates on court status, including addressing inquiries and resolving issues related to existing orders.

• Engage professionally and accurately through remote voice calls and emails, maintaining a positive service attitude while interacting with court personnel, attorneys, and other clients.

• Utilize Skye (in-house application) to process documents, input informative updates/notes, and perform various data entry tasks with a high level of precision.

• Handle a consistent volume of incoming and outgoing phone calls to assist courts and customers with inquiries, in addition to managing calls from courts and customers.

• Share pertinent, updated information from courts with our process servers and customers as needed.

• Work collaboratively with team members to identify root causes and process inefficiencies that may arise during the document flow to and from the court.

• Navigate and comprehend court dockets to understand the communication of case documents and statuses, as well as downloading documents directly and importing them into the internal application as necessary.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of experience in customer support, call center, or retail, particularly in a customer-facing service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Ability to work and communicate effectively in a remote setting, utilizing tools such as Teams and Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficiency in Microsoft Office suite applications, including Outlook, Teams, Excel, and Word, as well as other tools such as online fax services.

• Experience with document manipulation, particularly PDFs.

• Capability to perform repetitive data-entry tasks with accuracy.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and develop.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance